Support for Embedded Sage Products

Endpoint Automation Solutions (EAS or Endpoint) invests heavily in product development, guided by customer feedback and driven by emerging technologies.

We focus our resources on enhancing and advancing our most current solutions, including adding and enhancing features, keeping up to date with security concerns, and maintaining compatibility with publishers’ releases.

We believe that supporting the latest software is the most effective way to support our clients’ businesses. By focusing our efforts on modern solutions, we can help as our clients’ businesses evolve.

We are committed to maintaining our products which are embedded in Sage to be in compliance with Sage's own releases.

Sage publishes two or more releases per year. Sage publishes an “N-2” policy for support where the current release and releases from the previous two years are supported – e.g. in year 2025, versions 2025.X, 2024.X and 2023.X will be supported (published in Sage 100 Supported Versions). When 2026.0 is released, versions 2023.X will be unsupported.

Endpoint Automation Solutions will follow Sage’s Sage 100 Supported Versions policy with exceptions. The Engineering team performs compliance testing and remediation of our products upon release of Sage versions, completed within 90 days of the Sage version’s release. Enhancements will only be provided for the N and N-1 versions of the product. The N-2 version will be considered “stable” and only bug fixes will be released.

Our current support policy by Sage version is:

Sage Versions 2023.0, 2023.1, 2023.2 and 2023.3 are supported for Fixes Only through the end of 2026.  With the release of 2025.0, Sage versions 2022 are no longer supported by Sage, and are supported by Endpoint Automation Solutions for Fixes Only through the end of 2025.

Enhancements and bug fixes will be applied to all applicable versions – a bug discovered on N-1 will be fixed on N, N-2, etc. on schedule determined by Endpoint Automation Solutions.

As of the date a new Sage release is announced, the current N-2 releases of Endpoint Automation Solutions products will become unsupported no earlier than 90 days after the Sage release date and at the discretion of the Endpoint Automation Solutions, and generally at the end of the calendar year of the release.  Endpoint Automation Solutions will announce the end of support date for that N-2 version at the time of our compliance release.